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Job Description
Sales Coordinator
Temp to Perm
Job Reference: HQ00000943
Job Type: Temporary
Main Location: Uxbridge
Job Category: Sales / Support
Salary: 23,000 per annum To 24,000 per annum
Closing Date: 06/06/2014
Posted: 09/05/14

Sales Coordinator

Technical Services Manager

To pro-actively lead and organise key account customers' requirements, assist with customer services and internal sales function within the business .To ensure there are effective processes and systems which are continually improving and to ensure excellent customer communication and service is enshrined in the daily activities whilst achieving agreed KPI targets.

DIMENSIONS (e.g. how many people report to this role, turnover, etc)

Turnover of business circa £10million
Combined daily value of order to be processed £45k

PRINCIPAL ACCOUNTABILITIES (e.g. what objectives are set, what is this role judged on)

Responsible for key account customers by internally supporting their requirements. Ensure that all key account customer enquiries, queries are dealt with effectively in a timely manner and within agreed authority levels.
Compile and issue contract site files following set customer delivery schedules.
Work closely with the manufacturing team to ensure clear communication of key account customer's requirements and successful completion of orders.
Work closely with the planning function to ensure customer orders fit into the forward plan.
Ensure streamlined processes are introduced and developed to their full capability and to develop a culture of continuous improvement (for example management of 20 day sales plan).
Work with Director of Interiors/ Technical Services Manager to monitor and review order and customer margin & profitability, producing reports by gathering necessary information.
Ensure a professional and pro-active service is provided to customers both internal & external. Liaising effectively with external sales team and instilling a culture of customer focus amongst the team to ensure that they will go the 'extra mile' to achieve customers' needs.
Help lead and effectively manage the customer service admin staff, motivating, training, developing and ensuring disciplines and systems are followed.
Ensure full compliance with company policies and procedures
Carry out general administrative duties as required.


Finds solutions to daily issues and special or difficult enquiries.


Previous experience in a customer services environment is vital, ideally from a manufacturing industry. Team Management with experience of motivating, leading and developing people is required. Must maintain good customer relations even in times of service problems. A positive outlook and problem solving approach is vital. The ability to implement efficient processes and practices and ensure these are instilled and followed is essential. Continuous monitoring and improvement of the customer service centre is also required. A true customer focus has to be enshrined across the team. Must be willing to travel to support local branch network if required.


Educated to "Higher" level or equivalent.
High level of verbal and numerical ability
IT skills essential (particularly excel)
Customer Service experience is essential with sales exposure an advantage.
Excellent customer focus with a passion and determination to achieve customer satisfaction and the determination to solve customers' issues and genuinely care about providing a top class service.
Supervisory experience is essential, must have track record of managing, developing and motivating teams.
An excellent planner and organiser
Pro-active with the ability to respond quickly to solve issues with high levels of initiative and perseverance.
Confident and resilient with a positive outlook to motivate and encourage others - a can do attitude even in the face of adversity.
A high level of attention to detail and process ensuring high standards are achieved through the team
Strong influencing and persuasive skills at all levels to find win-win solutions.
A natural manager and coach of people.

Personal Characteristics

Extraverted confident in dealing with people and able to speak in front of groups
Has a good level of self confidence
Friendly and confident manner, able to build rapport with colleagues and customers & establish relationships
Team oriented enjoys working in a team of people and developing and motivating their team.
Professional and positive can do approach
Open to change and will seek new ways of improving systems/processes
Able to set high standards with team and hold people to account
Emotionally stable and able to retain composure despite issues/problems
Organised and structured approach will have high self organisation and be able to organise the centre for optimum effectiveness.
Pro-active and has a natural desire to seek continuous improvement
Able to respond promptly to issues to ensure effective and timely resolution
Excellent communicator - verbally and written with all levels and with internal and external parties.
Positive motivator and coach of team and developer of people and their skills and level of performance.
Will encourage and develop a culture of employee involvement and engagement and ultimately empowerment.
Completer and finisher
Determined to succeed and excel sets high standards for self and others

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